Frequently Asked Questions
Everything you need to know about your WineOnline order.
Does someone need to be home to sign for my delivery?
Yes, by law, an adult aged 21 or older must be present to provide a signature and valid government-issued photo ID upon delivery of any alcohol shipment.
How do you ensure the wine isn't damaged during shipping?
We use specialized, eco-friendly pulp or foam inserts designed to protect glass bottles from impact and extreme temperature fluctuations during transit.
What is your return policy if I don't like a specific bottle?
We offer a 100% satisfaction guarantee. If a bottle is corked or flawed, please contact our support team within 30 days for a replacement or a full refund.
Can I ship wine to any state?
Due to varying state regulations, we currently ship to 42 states. Please enter your zip code at checkout to confirm if delivery is available in your area.
How can I track my order?
Once your order is processed, you will receive an email with a tracking number. You can use this to monitor your shipment via FedEx or UPS.
Do you offer climate-controlled storage for delayed shipping?
Yes, during periods of extreme heat or cold, we offer a complimentary 'Weather Hold' service to store your wine in our temperature-controlled cellar until it is safe to ship.