Returns & Exchanges

At WineOnline, we strive for every bottle to be a perfect pour, but if your selection is damaged or corked, we offer a 30-day return window for a full refund or exchange. Due to the perishable nature of wine, all returns must be pre-authorized to ensure proper handling and temperature control.

Return Process

• 1.
  Report the Issue

  Contact our customer service team within 30 days of delivery if your wine is corked, leaking, or damaged during transit.

• 2.
  Provide Documentation

  Email us a photo of the damaged bottle and its original packaging, along with your order number, to initiate the assessment.

• 3.
  Secure the Bottle

  If requested, re-seal the bottle with the remaining liquid and pack it securely in the original shipping box to prevent further leakage.

• 4.
  Schedule a Pickup

  We will arrange for a specialized courier to collect the package at your convenience, ensuring the wine is returned to our cellar safely.